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  1. 【Question】The delivery of flowers or gifts whether the same as the picture shown?

  2. 【Question】How I should  do that flowers is not fresh?

  1. 【Question】The delivery of flowers or gifts whether the same as the picture shown?


    【Answer】

    Flowers:

     In general, the flowers will in the image consistent.
    According to experience, the main flower (Rose, Carnation, Gerberas, Lilies, Tulips and so on) will be the same as the picture. However, the with flowers of bouquet (Hypericum, Rescues, Pimelia ,  Green leaves and so on) and the fillers wrapping materials may be slightly different upon availability. In this case, we will maintain the same colour tone and  style using flora artists professional judgment to design. Choose Option" in your order or leave message to customer service how should we do.

    Bottles of flower or baskets, various regions often while stocks last. So, If  there is no consistent basket or bottles, we will  substitute with  similar  bottles or baskets. Choose Option" in your order or leave message to customer service how should we do.

    Cake:
    Cake division will be made in accordance with the picture. However, occasional we will make reasonable replacement. For the season, such as fruits cake, If lack of fruit on the picture, we will substitute with similar fruit to ensure co lour and style. Choose Option" in your order or leave message to customer service how should we do.

    Wine:
    Because of regional differences, the wine is not always available. So we will do our best to match the product type, style, brand name with equal or greater value. Choose Option" in your order or leave message to customer service how should we do.

    Chocolate:
    In general, the chocolate will available in most cities.
    However, once the chocolate shown online is available in some regions,  and we will do our best to match the product type, style, brand name with equal or greater value. Choose Option" in your order or leave message to customer service how should we do.

    Food baskets and fruit baskets:
    For the season, regions,  may be lack of some items. In order to  order delivery, we will make reasonable substitute, we will do our best to match the product type, style, brand name with equal or greater value. If you do not accept any substitute, Pease select " Choose Option" in your order or leave message to customer service how should we do.



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  2. 【Question】How I should  do that flowers is not fresh?
    【Answer】Please rejection,and call the phone as shown on website to let us know the real situation. So that we are understanding and deal it, which including refund or re-delivery.


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